The World is Flat : Thomas Friedman

Chapter Four : The Great Sorting Out

digitalized sales

I was always used to thinking that, the more likable, the more charismatic you are, the farther ahead you will get when it comes to business. I suppose it must be true when you actually do meet with the person, as in being a car dealer. But even today, I'm not even sure if you need to meet with one to buy a car. Would you even need to go to the lot? You could take a virtual tour of the car, if you wanted, most likely.
What I'm saying is; everything is digitalized, you don't need character to be a good salesman. You need a degree and a computer.

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